International Shipping

Email us at enquiry@mmtacoustix.com with your product list, quantities, and delivery country. We'll respond within 24 hours with a confirmed shipping cost, volumetric weight breakdown, and estimated transit time. Alternatively, fill out the enquiry form on our website and we'll get back to you.

Under normal conditions, courier delivery via DHL Express or Aramex takes 6–10 business days from the date of dispatch. During peak periods, public holidays, or unforeseen logistics disruptions, this can extend to up to 15 days. Sea freight (LCL/FCL) transit times vary by destination port — we provide an estimate at the time of quotation. Note that dispatch takes 1–3 business days after order confirmation.

Yes — we ship our full product range internationally including acoustic foam panels, PET felt panels, Mass Loaded Vinyl (MLV), BassBloc, wooden panels and door seals. Most products ship without restriction. MLV contains no hazardous materials and is classified as standard freight. If you have specific customs requirements for your country, share them with us and we'll confirm compatibility before you order.

Import duties, VAT, GST and any other destination country taxes are the responsibility of the buyer (receiver). We ship on DAP (Delivered at Place) terms — meaning we cover freight and insurance to your destination, but you are responsible for customs clearance and import duties at your end. We provide all required documentation including commercial invoice with accurate values, HS codes, and certificate of origin to make customs clearance as smooth as possible.

Yes — we regularly work with international importers and distributors on FCL orders. We can fill 20ft and 40ft containers with our product range. FCL orders come with the best per-unit pricing, priority production scheduling, and dedicated export documentation support. Email enquiry@mmtacoustix.com with your requirements and we'll prepare a proforma invoice and freight estimate.

Yes — as soon as your order is collected by DHL or Aramex, we email you the tracking number and a direct link to track your shipment on the carrier's website. For large orders we also share pre-dispatch photos of the packed goods. You can also contact us at any time during transit for a status update.

All international shipments are covered by carrier liability and we can arrange additional transit insurance for high-value orders. If you receive a damaged shipment, photograph the damage immediately (before unpacking) and notify us at enquiry@mmtacoustix.com within 48 hours of delivery. We will file a carrier claim on your behalf and arrange replacement or compensation as appropriate.

Yes — we can provide ASTM C-423 NRC test certificates, fire rating test reports, MSDS/SDS sheets, and certificate of origin for any product in our range. These are particularly useful for commercial project compliance, customs clearance in regulated markets, and specification approval by architects or consultants. Request specific documents when placing your enquiry and we'll include them with your shipment documentation.