Returns & Refund Policy

Last updated: August 2026

We manufacture and ship acoustic products with care. Our returns policy is straightforward — we stand behind our products when an error is on our end, and we ask customers to review this policy carefully before placing an order, particularly for custom or made-to-order items.

When We Accept Returns

Returns and replacements are accepted only in the following circumstances:

  • Wrong product received — the item delivered does not match your order in product type, variant, size, or specification.
  • Damaged product received — the product arrives with visible physical damage caused during transit or packaging failure.

Returns are not accepted for change of mind, incorrect quantities ordered, products that have been installed or used, or issues from improper handling after delivery.

Custom & Made-to-Order Products — No Returns

Custom and made-to-order products cannot be returned or refunded under any circumstances.

The following categories are non-returnable as they are manufactured specifically to your order:
  • Soundproof & Acoustic Curtains — cut and sewn to your specified dimensions
  • Printed Felt Acoustic Panels — custom artwork or print applied to order
  • Grooved / Mirage Felt Panels — custom colour, groove pattern, or size
  • Any product ordered with a custom specification, colour, or non-standard dimension

These products carry a production lead time of 8 to 15 working days from order confirmation. Please verify all specifications before placing your order. Once production commences, amendments are not possible.

Large & Bulky Products

Many of our products — acoustic foam panels, MLV rolls, wooden slats, ceiling baffles — are large, heavy, or bulky. Immediate returns are not always logistically possible. We will arrange a resolution (replacement dispatch, freight pickup, or refund) on a case-by-case basis with timelines communicated directly.

Transit Damage — Important Notice

MMT Acoustix uses specialised protective packaging for all orders. However, we do not accept liability for damage caused during transit, handling by courier partners, or last-mile delivery.

If you receive a visibly damaged shipment, photograph the damage before opening the package and notify us within 48 hours. We will raise a claim with the courier on your behalf but cannot guarantee the outcome.

How to Raise a Claim

All claims must be submitted within 48 hours of delivery with:

  • Your order number
  • Clear photographs of the product and packaging
  • A description of the issue

Email: enquiry@mmtacoustix.com — Subject: ORDER CLAIM – [Order Number]

Resolution

Approved claims will be resolved via replacement, refund to original payment method, or store credit — at our discretion. Refunds are processed within 7–14 business days of approval.

Jurisdiction

All disputes shall be subject to the exclusive jurisdiction of courts in New Delhi, India.

All claims: enquiry@mmtacoustix.com

Shipping & Delivery Policy

Last updated: August 2026

At MMT Acoustix, we understand that receiving your order safely and on time is just as important as choosing the right product. Our products range from compact soundproofing accessories to large acoustic panels, customised curtains, and bulk project materials, so shipping requirements vary significantly from one order to another. This policy explains how we process, dispatch, track, and deliver orders within India and internationally.

Order Processing & Dispatch Timelines

Dispatch time is the time required for your order to be processed, packed, and handed over to our logistics partner. It does not include the transit time required by the courier or transport company to deliver the shipment.

  • Regular / ready-to-ship products: dispatched within 2 to 4 working days after order confirmation and payment.
  • Customised / made-to-order products: 8 to 15 working days for production and dispatch, depending on the nature and quantity of customisation.
  • Bulk & project orders: 10 to 12 working days or more, depending on quantity, production requirements, packaging, and destination.

Working days are Monday to Saturday, excluding public holidays. For large project orders we recommend confirming the production and delivery schedule with our team before placing the order.

Shipping Within India

We ship across India through courier companies, surface transporters, freight companies, and other logistics partners depending on the size, weight, quantity, and destination of the shipment.

After dispatch, standard shipments generally take approximately 3 to 7 working days to reach most serviceable locations in India. Deliveries to remote locations, certain pin codes, islands, mountainous regions, or locations requiring specialised freight services may take longer.

Large acoustic panels, bulk orders, and project materials may be dispatched through surface transport or commercial freight rather than regular courier networks. All delivery timelines are estimates and may vary due to factors outside our direct control.

International Shipping

MMT Acoustix ships internationally to selected countries and destinations. Orders may be shipped through international courier companies, air freight, sea freight, or other suitable logistics channels depending on the shipment.

Typical transit time after dispatch may range from 7 to 14 working days for courier shipments. Air freight, sea freight, and large commercial shipments have different timelines, and our team will confirm the appropriate shipping method and destination availability before the order is processed.

International shipments may be subject to customs clearance, import duties, local taxes, VAT, handling charges, documentation charges, or other fees imposed by the destination country. Unless specifically included in our quotation or checkout price, such charges are the responsibility of the recipient. Customers are advised to verify applicable import regulations, duties, and taxes in their country before placing an order.

Shipping Charges

Shipping charges are calculated based on product dimensions and weight, volumetric weight, order quantity, delivery location, shipping method, type of packaging required, and whether the destination is domestic or international.

Where charges can be calculated automatically, they are displayed at checkout. For oversized, bulk, customised, project, or international orders, our team may contact you separately to confirm freight charges before dispatch. We do not guarantee free shipping unless specifically mentioned on the product page, quotation, promotion, or checkout page.

Order Tracking

Where tracking is available, shipment or tracking information is shared after dispatch by email, SMS, WhatsApp, or another method provided during the order process. For large shipments moving through commercial freight or surface transport, conventional courier tracking may not always be available, and our support team can assist with shipment status in such cases.

Estimated Delivery Dates

Any delivery date communicated on our website, by our team, or by a logistics partner should be treated as an estimated delivery date unless expressly confirmed otherwise in writing. Once a shipment has been handed over to the logistics provider, actual transit and delivery also depend on the carrier's network and operating conditions. We nevertheless make reasonable efforts to coordinate with our logistics partners and assist customers where delays occur.

Delayed Shipments

Deliveries may occasionally be affected by circumstances beyond our reasonable control, including:

  • Transport or courier delays
  • Weather conditions and natural disasters
  • Strikes or transportation disruptions
  • Government restrictions and customs clearance
  • Remote-area connectivity
  • Festivals or public holidays
  • Operational disruptions at logistics companies
  • Unforeseen events or force majeure

If we become aware of a significant delay affecting your shipment, we will make reasonable efforts to keep you informed and coordinate with the logistics provider.

Damaged Shipments

If your shipment appears visibly damaged at the time of delivery, photograph and video the outer packaging before opening the shipment and record an unboxing video where possible.

Transit damage must be reported within 48 hours of delivery at enquiry@mmtacoustix.com with your order number, customer name, photographs of the outer packaging and the damaged product, an unboxing video where available, and a description of the issue. Claims raised beyond this period cannot be entertained.

Our team will review the matter in accordance with our Returns & Refund Policy.

Incorrect or Incomplete Delivery Information

Customers are responsible for providing complete and accurate shipping information. Please verify the recipient name, complete delivery address, pin or ZIP code, mobile number, and email address.

If an order is returned, delayed, or requires re-shipping because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply. If you notice an error in your delivery information, contact us immediately. Address changes may not be possible once an order has been dispatched.

Delivery Attempts & Unaccepted Shipments

Courier and logistics partners may make a limited number of delivery attempts. Please ensure someone is available to receive the shipment and that the contact number provided remains reachable. If a shipment is returned to us because the recipient was unavailable, refused delivery, or could not be contacted, re-shipping charges may be applicable.

Large, Heavy & Oversized Products

Certain products are bulky or oversized and require commercial freight transportation. For such shipments, doorstep delivery may depend on transporter accessibility, unloading arrangements may need to be made by the customer, certain transporters may deliver only to their nearest depot or transport hub, and additional local delivery or unloading charges may apply. Where such arrangements are required, our team will communicate them wherever reasonably possible before dispatch.

Split Shipments

Orders containing multiple products may occasionally be dispatched in separate shipments due to product availability, manufacturing schedules, packaging requirements, or different warehouse locations. In such cases you may receive multiple tracking numbers or deliveries for the same order.

Changes or Cancellation Before Dispatch

If you need to modify the shipping address, product specification, or other order information, contact our support team immediately. Once an order has entered production, been customised, packed, or dispatched, changes or cancellations may not be possible. Customised and made-to-order products are also subject to the separate cancellation and return conditions set out in our Returns & Refund Policy.

International Customs & Documentation

For international shipments, customers must provide accurate information and documentation required for customs clearance. Delays caused by customs authorities, missing recipient documentation, import restrictions, or unpaid customs duties are outside our direct control.

If an international shipment is returned because the recipient refuses to pay applicable customs duties or fails to complete required import formalities, shipping, return freight, customs, and related costs may be deducted or charged as applicable.

Inspection Upon Delivery

We recommend inspecting the shipment as soon as it is received. For bulk and project shipments, please verify the number of packages or bundles against the shipping documentation before acknowledging receipt wherever practical. If packages are visibly damaged, missing, or tampered with, record the condition through photographs or video and notify our team within 48 hours.

Jurisdiction

All shipping disputes shall be subject to the exclusive jurisdiction of courts in New Delhi, India.

Shipping enquiries: enquiry@mmtacoustix.com — please quote your order number.

Privacy Policy

Last updated: March 2026

Mahabir Multi Tech Pvt. Ltd. (MMT Acoustix) is committed to handling your personal information responsibly. This policy explains what data we collect, how we use it, and your choices.

Information We Collect

  • Name, email address, and phone number
  • Delivery and billing address
  • Order history and payment transaction details
  • Communication preferences
  • Device, browser, and usage data (via cookies)

How We Use Your Information

  • Processing and fulfilling your orders
  • Sending order confirmations, shipping updates, and invoices
  • Generating GST invoices where applicable
  • Responding to enquiries and support requests
  • Improving our website and customer experience

Marketing & Newsletter Communications

With your explicit consent, we may use your email address to send marketing newsletters, product launches, promotional offers, and brand updates.

You will only receive these communications if you have opted in — at checkout, via a sign-up form, or by contacting us directly.

You can unsubscribe at any time by clicking the unsubscribe link in any email or writing to enquiry@mmtacoustix.com.

Cookies

Our website uses cookies for functionality, preference storage, and analytics. You can manage cookies in your browser settings.

Data Sharing

We do not sell or rent your personal data. Limited data is shared with trusted service providers (payment processors, courier partners) solely for order fulfilment.

Your Rights

You may access, correct, or request deletion of your data at any time by contacting enquiry@mmtacoustix.com.

Jurisdiction

Privacy disputes shall be subject to the exclusive jurisdiction of courts in New Delhi, India.

Privacy enquiries: enquiry@mmtacoustix.com

Terms of Use

Last updated: August 2026

By using this website or placing an order, you agree to the following terms. Please read carefully.

Use of This Website

This website is operated by Mahabir Multi Tech Pvt. Ltd. All content, images, product names, and trademarks are the property of MMTPL and may not be reproduced without prior written permission.

Product Information

We make every effort to ensure product descriptions, specifications, and images are accurate. Minor variations may occur. Please confirm technical requirements with us before ordering.

Custom & Made-to-Order Products

Orders for custom products — curtains, printed felt panels, grooved panels, and any non-standard specification — are binding upon payment. Production commences immediately. These orders cannot be amended or cancelled once placed. Production time is 8 to 15 working days.

Pricing & Payment

All prices are in Indian Rupees (INR) and inclusive of applicable GST unless stated otherwise. Prices may change without notice; the price at checkout applies. Full payment is required before processing.

GST Invoice

To receive a GST invoice, provide your GST details at checkout or email us immediately after payment at enquiry@mmtacoustix.com.

GST invoices cannot be issued retrospectively for orders where GST details were not provided at the time of purchase.
Detail Information
Registered Name Mahabir Multi Tech Private Limited
Brand Name MMT Acoustix®
GSTIN Available on invoice — contact us to request
Registered Address New Delhi, India
Invoice Request enquiry@mmtacoustix.com

Transit Damage & Liability

We use specialised packaging for all shipments. MMT Acoustix does not accept liability for damage caused during transit. Transit damage claims must be raised within 48 hours of delivery with photographic evidence.

Intellectual Property

Registered trademarks — MMT Acoustix®, SoundBlanket®, BassBloc®, Echsorbix®, SoundaXe®, Turbo® — are the property of Mahabir Multi Tech Pvt. Ltd. Unauthorised use is prohibited.

Limitation of Liability

Our liability shall not exceed the invoice value of the goods in question. We are not liable for indirect or consequential damages.

Governing Law & Jurisdiction

These terms are governed by the laws of the Republic of India. All disputes — orders, returns, shipping, or use of this website — are subject to the exclusive jurisdiction of courts in New Delhi, India.

Legal enquiries: enquiry@mmtacoustix.com