Shipping & Return Policy

At MMT Acoustix, we’re committed to providing top-notch service, whether you’re ordering within India or internationally. From fast, reliable shipping to transparent return policies, we ensure a smooth experience from order placement to delivery. Our goal is to offer clear, efficient processes so you can shop with confidence, knowing your products will arrive safely and on time.

National Shipping:

Acoustic Foam & SoundBlanket® MLV: Shipped within 48 hours of receiving the order.
SoundaXe Wooden Panels: Shipped within 72 hours of receiving the order.
Soundproofing Curtains: Production takes 7 days, and dispatch follows.
Adhesives, Accessories & Door Seals: Shipped within 12 hours of order placement.
Logistics Partners: We work with trusted carriers such as Amazon Shipping, Delhivery, Blue Dart, VRL Logistics, V-Express, and Mark Couriers to ensure reliable delivery.
Packaging: All products are securely packed using protective, waterproof, and safe materials. Some products may be compressed to speed up delivery and reduce costs.
Responsibility for Damages: MMTPL is not responsible for products damaged in transit. We encourage you to inspect the product upon arrival.
Lost Products: We are not responsible for products lost during transit. However, we guarantee that you receive the correct product, with a 98.2% logistics satisfaction rate.
Delivery Time: Transit time is typically 3-7 business days across India. While we aim for punctual delivery, there may be unforeseen delays due to external factors.
Product Variations: While we strive to ensure products match the images on our website, slight variations in appearance are possible.
COD Availability: Cash on Delivery (COD) may be available for select products and regions. Please check availability at checkout.
Tracking Information: Tracking details will be provided once your order is shipped to keep you updated on your delivery status.

International Shipping:

Logistics Partners: We ship internationally with reliable carriers such as Aramex, FedEx, and DHL.
Delivery Time: Transit time is generally 7-10 business days worldwide, subject to regional conditions.
Customs & Duties: Any customs duties or taxes applied in the destination country are the responsibility of the customer.
Regional Delays: Delays due to customs or regional disturbances may affect delivery times. We appreciate your understanding and patience in such cases.
Order Tracking: International customers will receive tracking information to monitor the progress of their shipment.

National Return Policy:

14-Day Return Policy: Unused and undamaged products may be returned within 14 days of receipt.
Return Process: The product must be shipped back to the MMTPL warehouse, and upon inspection, a refund will be issued (minus shipping costs) within 7-14 business days.
Customer Responsibility: Return shipping costs are the responsibility of the customer unless the product was received damaged or incorrect.
Heavy/Bulky Products: Due to the nature of our products, we request cooperation in following the correct return process for heavy and bulky items.
Non-returnable Items: Custom-sized, personalized, or unique products cannot be returned.
Damaged Product Returns: If you receive a damaged item, an exchange will be provided upon verification through photos or videos.
Restocking Fee: A restocking fee may apply for certain returns, especially for larger items or bulk orders.

International Return Policy:

International Returns: Customers must contact MMTPL for return authorization before shipping any product back. The customer is responsible for return shipping costs and customs duties.
Refund Process: Once the returned product is inspected, a refund will be processed (excluding shipping costs) within 7-14 business days.
Non-returnable Items: Custom-sized, personalized, or unique products are not eligible for return.
Damaged Products: If you receive a damaged product, please contact us immediately with photos or videos, and we will assist with an exchange or refund.

Additional Details:

Inspection Upon Delivery: We highly recommend inspecting your order upon arrival and notifying us immediately of any issues.
Customer Support: For any questions or concerns about your order, shipping, or returns, please contact our customer support team. We are here to ensure your satisfaction and assist with any challenges.
Return Approval: All returns must be pre-approved by MMTPL. Unauthorized returns may not be accepted or refunded.

By adhering to this policy, we aim to provide a transparent, seamless, and hassle-free experience for all our customers, both in India and abroad.