Shipping Policy
At MMT Acoustix, we understand that receiving your order safely and on time is just as important as choosing the right product.
Our products range from compact soundproofing accessories to large acoustic panels, customized curtains, and bulk project materials. Shipping requirements can therefore vary significantly from one order to another.
This Shipping & Delivery Policy explains how we process, dispatch, track, and deliver orders within India and internationally.
1. Order Processing & Dispatch Timelines
Dispatch time refers to the time required for your order to be processed, packed, and handed over to our logistics partner. It does not include the transit time required by the courier or transport company to deliver the shipment.
Regular / Ready-to-Ship Products
Regular products are generally dispatched within 2-4 working days after successful order confirmation and payment.
Customized / Made-to-Order Products
Products manufactured or modified according to customer requirements, including customized sizes, colours, finishes, or configurations, generally require 8-10 working days for production and dispatch.
The exact timeline may vary depending on the nature and quantity of customization.
Bulk & Project Orders
Bulk orders and project quantities generally require 10-12 working days or more, depending on quantity, production requirements, packaging, and destination.
For large project orders, we recommend confirming the production and delivery schedule with our team before placing the order.
Please contact us at support@mmtacoustix.com or through our Contact Us page for assistance.
2. Shipping Within India
We ship products across India through courier companies, surface transporters, freight companies, and other logistics partners depending on the size, weight, quantity, and destination of the shipment.
After dispatch, standard shipments generally take approximately 3-7 working days to reach most serviceable locations in India.
Deliveries to remote locations, certain pin codes, islands, mountainous regions, or locations requiring specialized freight services may take longer.
Large acoustic panels, bulk orders, and project materials may be dispatched through surface transport or commercial freight rather than regular courier networks.
Delivery timelines shown or communicated to customers are estimates and may vary due to factors outside our direct control.
3. International Shipping
MMT Acoustix ships internationally to selected countries and destinations.
International orders may be shipped through international courier companies, air freight, sea freight, or other suitable logistics channels depending on the shipment.
Typical transit time after dispatch may range from 7-14 working days for courier shipments, while air freight, sea freight, and large commercial shipments may have different timelines.
Our team will communicate the appropriate shipping method wherever required.
International shipments may be subject to customs clearance, import duties, local taxes, VAT, handling charges, documentation charges, or other fees imposed by the destination country.
Unless specifically included in our quotation or checkout price, such charges are the responsibility of the recipient/customer.
Customers are advised to verify applicable import regulations, duties, and taxes in their country before placing an order.
4. Shipping Charges
Shipping charges are calculated based on factors including:
- Product dimensions and weight
- Volumetric weight
- Order quantity
- Delivery location
- Shipping method
- Type of packaging required
- Domestic or international destination
Where shipping charges can be calculated automatically, they will be displayed during checkout.
For certain oversized, bulk, customized, project, or international orders, our team may contact the customer separately to confirm freight charges before dispatch.
We currently do not guarantee free shipping unless specifically mentioned on the product page, quotation, promotion, or checkout page.
5. Order Tracking
Where tracking is available, customers will receive shipment or tracking information after the order has been dispatched.
Tracking information may be shared through email, SMS, WhatsApp, or another communication method provided during the order process.
For large shipments transported through commercial freight or surface transport, conventional courier tracking may not always be available. Our support team can assist with shipment status in such cases.
6. Estimated Delivery Dates
Any delivery date communicated on our website, by our team, or by a logistics partner should be treated as an estimated delivery date unless expressly confirmed otherwise in writing.
Once a shipment has been handed over to the logistics provider, actual transit and delivery are also dependent on the carrier's network and operating conditions.
We nevertheless make reasonable efforts to coordinate with our logistics partners and assist customers where delays occur.
7. Delayed Shipments
Occasionally, deliveries may be affected by circumstances beyond our reasonable control, including:
- Transport or courier delays
- Weather conditions
- Natural disasters
- Strikes or transportation disruptions
- Government restrictions
- Customs clearance
- Remote-area connectivity
- Festivals or public holidays
- Operational disruptions at logistics companies
- Unforeseen events or force majeure
If we become aware of a significant delay affecting your shipment, we will make reasonable efforts to keep you informed and coordinate with the logistics provider.
8. Damaged Shipments
We take considerable care in packaging our products for transportation.
However, if your shipment appears visibly damaged at the time of delivery, we strongly recommend taking photographs and videos of the outer packaging before opening the shipment.
Please also record an unboxing video where possible.
Any transit damage should be reported to us as soon as reasonably possible after delivery at:
Please provide:
- Order number
- Customer name
- Photographs of the outer packaging
- Photographs of the damaged product
- Unboxing video, where available
- Description of the issue
Our team will review the matter in accordance with our applicable return, replacement, and refund policies.
9. Incorrect or Incomplete Delivery Information
Customers are responsible for providing complete and accurate shipping information while placing an order.
Please verify your:
- Recipient name
- Complete delivery address
- Pin/ZIP code
- Mobile number
- Email address
If an order is returned, delayed, or requires re-shipping because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply.
If you notice an error in your delivery information, contact us immediately. Address changes may not be possible once an order has been dispatched.
10. Delivery Attempts & Unaccepted Shipments
Courier and logistics partners may make a limited number of delivery attempts.
Customers are requested to ensure that someone is available to receive the shipment and that the provided contact number remains reachable.
If a shipment is returned to us because the recipient was unavailable, refused delivery, or could not be contacted, re-shipping charges may be applicable.
11. Large, Heavy & Oversized Products
Certain MMT Acoustix products are bulky or oversized and may require commercial freight transportation.
For such shipments:
- Doorstep delivery may depend on transporter accessibility.
- Unloading arrangements may need to be made by the customer.
- Certain transporters may deliver to their nearest depot or transport hub.
- Additional local delivery or unloading charges may apply in certain locations.
Where such special arrangements are required, our team will communicate them wherever reasonably possible before dispatch.
12. Split Shipments
Orders containing multiple products may occasionally be dispatched in separate shipments due to product availability, manufacturing schedules, packaging requirements, or different warehouse locations.
In such cases, customers may receive multiple tracking numbers or deliveries for the same order.
13. Changes or Cancellation Before Dispatch
If you need to modify the shipping address, product specification, or other order information, please contact our support team immediately.
Once an order has entered production, been customized, packed, or dispatched, changes or cancellations may not be possible.
Customized and made-to-order products may also be subject to separate cancellation and return conditions.
14. International Customs & Documentation
For international shipments, customers must provide accurate information and documentation required for customs clearance.
Delays caused by customs authorities, missing recipient documentation, import restrictions, or unpaid customs duties are outside MMT Acoustix's direct control.
If an international shipment is returned because the recipient refuses to pay applicable customs duties or fails to complete required import formalities, shipping, return freight, customs, and related costs may be deducted or charged as applicable.
15. Inspection Upon Delivery
We recommend inspecting the shipment as soon as it is received.
For bulk and project shipments, please verify the number of packages/bundles against the shipping documentation before acknowledging receipt wherever practical.
If packages are visibly damaged, missing, or tampered with, please record the condition through photographs/video and notify our team promptly.
16. Need Help With Your Shipment?
Our support team is available to assist with shipping questions, tracking, delivery concerns, bulk orders, and international shipments.
Email: support@mmtacoustix.com
Contact Us: Visit
When contacting us regarding an existing shipment, please mention your order number so that our team can assist you faster.
At MMT Acoustix, our responsibility does not end when a product leaves our facility. We make reasonable efforts to ensure that every order is properly packed, dispatched through an appropriate logistics channel, and supported until it reaches its destination.